tag:blogger.com,1999:blog-7736863373069429853.comments2015-07-12T23:11:36.062-04:00MOSS HYSTERIAE.B. Mosshttp://www.blogger.com/profile/15828719514735927843noreply@blogger.comBlogger30125tag:blogger.com,1999:blog-7736863373069429853.post-74081534374850976082015-07-12T23:11:36.062-04:002015-07-12T23:11:36.062-04:00Great companion piece to this post: see the Times ...Great companion piece to this post: see the Times Talk video in which ...TELLER TALKS! But more importantly, talks about how NOT talking - or speaking softly - can be so powerful. http://livestream.com/share/videos/new?event_title=Penn+%26+Teller&account_id=43597&event_id=4165850&post_id=91998321&link=%2Fnytimes%2Fevents%2F4165850%2Fvideos%2F91998321E.B. Mosshttps://www.blogger.com/profile/15828719514735927843noreply@blogger.comtag:blogger.com,1999:blog-7736863373069429853.post-81282202445457954922014-09-20T16:53:41.061-04:002014-09-20T16:53:41.061-04:00Dear E.B.,
I am often criticized by my father beca...Dear E.B.,<br />I am often criticized by my father because I stopped watching the news a few years ago. My psychologist recommended not to watch before bed, but I just stopped. Occassionally - of course, but it's very depressing.<br />Is it okay? NO! And I'm a teacher! But I don't watch for my own mental well-being. I need to maintain good vibes. I also have highly involved family and friends that keep me informed. So I'm not completely in the dark. Our conversations usually start with..."where have you been?" Then I'm proceed to listen carefully. Somehow it's just not as bad as the news. I think that's because I'm not getting images and video at the same time. The news is highly dramatized.<br />Anyway, I feel your pain.<br />Shanachinamamashanahttps://www.blogger.com/profile/12110419385131935521noreply@blogger.comtag:blogger.com,1999:blog-7736863373069429853.post-83720501725575739482014-02-23T22:33:24.641-05:002014-02-23T22:33:24.641-05:00So true, EB. We all need to engage in daily acts ...So true, EB. We all need to engage in daily acts of random kindness. Thank you for sharing your experience.Anne Gansnoreply@blogger.comtag:blogger.com,1999:blog-7736863373069429853.post-35995342342877053142013-06-27T08:56:01.536-04:002013-06-27T08:56:01.536-04:00great post.great post.sleepys couponhttp://onlinecouponisland.com/sleepys-discount-coupon-codesnoreply@blogger.comtag:blogger.com,1999:blog-7736863373069429853.post-79073920732532954242012-07-12T08:40:45.780-04:002012-07-12T08:40:45.780-04:00Wow Craig, what a comment! Great thoughts.Wow Craig, what a comment! Great thoughts.E.B. Mosshttps://www.blogger.com/profile/15828719514735927843noreply@blogger.comtag:blogger.com,1999:blog-7736863373069429853.post-21848234092330873902012-07-09T21:36:16.097-04:002012-07-09T21:36:16.097-04:00E.B.,
Excellent question...and I like where you...E.B.,<br />Excellent question...and I like where you're going with a solution. Love your marketing expertise! The current Best Buy solution isn't going to make things better...customers will just get frustrated with fewer people to help them and walk away with a bad feeling for the store.<br /><br />I'm not sure the Japanese virtual mall would satisfy people's desire to touch and feel and see products (idea later), but I think you're dead on with the Automat idea. Best Buy could provide a dual-tiered solution.<br /><br />Challenge: Someone online is ALWAYS going to beat Best Buy or any other retailer on price...they need to adapt and make price less of a make-or-break factor.<br /><br />Ideas: 1) Online: Best Buy is already catering to the "in a hurry" or "techno-geek" customer with their order on line and pick up at store program. No muss, no fuss...you know what you want, order it and pick it up.<br />2) Your Automat Idea expanded: (I had in mind the Macy's idea from "Miracle on 34th Street"..."Macy's is the helpful store...") Minimize the floor space the games, the music, etc. take up...you could use the virtual wall idea from Japan as a replacement. Consumers find the game/cd/etc they want via a kiosk, enter their name, order it and it is delivered to the checkout. <br /> <br />They put on additional in-store & behind the scenes personnel. These people are trained for a minimum of a week on the in-store merchandise & consultant selling before they interact with customers. Then they have weekly update classes (for which they're paide) to introduce new products. For each person there is a dedicated computer spread around the store with a specially designed "Get the BEST buy with Best Buy" (ok, maybe a little corny for a name :-)) program that has two seats.<br /><br />Fill up the floor space with electronics inventory that isn't crammed into 3 shelves. The personnel are there for answering questions, showing the products, explaining what all the specs mean and matching the product with the consumer needs and actual uses. Most of us can look at the online spec comparison, but how many REALLY know which specs are important and which are just techno fluff?<br /><br />When the customer has their questions answered the associate gives them a price and offers to check other retailers (brick & mortar and retail) thru the comparison shopping program. This program could just scrape info from the top 10 or so sites and automatically update. The associate then shows side-by-side comparison. <br /><br />As I said, they probably can't compete on price, so they need to add something else of value. Several ideas for increased value creation:<br />1) Saving time & instant gratification...if the others prices are close to Best Buy's (say less than 5%), they offer to match the price and the customer can have their product today.<br />2) Free Geek Squad. If the prices are a litter farther apart, give them free installation by the Geek Squad within 24 hours. Takes away the hassle and the headaches.<br />3) Free extended warranties. I know they are making some $ from this, but personally, I very rarely ever buy these. In listening to consumer experts they seem to agree...most of the 1-2 year warranties are wastes of consumer money because relatively few problems occur in those times. The consumer does perceive some monetary and definitely some security value.<br /><br />Thanks for the great question to spur my brain! Sorry for the long comment, but your great ideas prompted a ton within my head! Maybe you should call Best Buy and offer to save their retail business. :-)Craig Hahnnoreply@blogger.comtag:blogger.com,1999:blog-7736863373069429853.post-75595625742178842202012-02-14T21:37:01.404-05:002012-02-14T21:37:01.404-05:00sHas it been a whole year??? I just did something...sHas it been a whole year??? I just did something today I had in mind for over 5 years...time does fly...!! BBingo Betsy!https://www.blogger.com/profile/13968978775862868344noreply@blogger.comtag:blogger.com,1999:blog-7736863373069429853.post-37288273346950532772010-12-14T00:58:12.194-05:002010-12-14T00:58:12.194-05:00Nice post! "Old Fashioned Customer Service&qu...Nice post! "Old Fashioned Customer Service" I believe that treating the customer so politely makes them so comfortable and satisfied with your services. <br /><br />-fern-Outsource Call Centerhttp://www.magellancallcenter.comnoreply@blogger.comtag:blogger.com,1999:blog-7736863373069429853.post-64754480348332178982010-11-21T18:24:52.978-05:002010-11-21T18:24:52.978-05:00Thanks for sharing, B.L. Yes, I'm trying to u...Thanks for sharing, B.L. Yes, I'm trying to use the "mycalmbreath" app as a reminder too. And breathe....E.B. Mosshttps://www.blogger.com/profile/15828719514735927843noreply@blogger.comtag:blogger.com,1999:blog-7736863373069429853.post-26459632799142000522010-11-21T16:10:02.404-05:002010-11-21T16:10:02.404-05:00Dr G is really helping me too. I've been using...Dr G is really helping me too. I've been using the app for our phones that helps me concentrate on my breath. It makes a huge difference in my thinking. And, I suspect, my health.BL Ochmanhttp://www.whatsnextblog.comnoreply@blogger.comtag:blogger.com,1999:blog-7736863373069429853.post-2688953109319870602010-08-25T23:41:43.146-04:002010-08-25T23:41:43.146-04:00Thanks for the comment. It IS hard to fathom, Bobb...Thanks for the comment. It IS hard to fathom, Bobbi-Jo! Throw 4Chan in the mix, with anarchistic social media, and it really gets you thinking.E.B. Mosshttps://www.blogger.com/profile/15828719514735927843noreply@blogger.comtag:blogger.com,1999:blog-7736863373069429853.post-443670627440861422010-08-25T13:31:59.106-04:002010-08-25T13:31:59.106-04:00Where will we be in 20, 30 years since this social...Where will we be in 20, 30 years since this social media evolution is a great question and I cannot even fathom an answer. Given the launch in 1996 of Yahoo and Amazon and then the evolution to Web 2.0 about one decade later, it is amazing to me the speed at which change occurs today. The Internet revolutioned communication and now it's happening all over again as social media goes mainstream. That's just amazing! So to theorize on the next few decades almost gives me a headache. I need some time for my subconscious to crunch on this!Bobbi-Jo @Bright Life Travelhttp://BrightLifeTravel.comnoreply@blogger.comtag:blogger.com,1999:blog-7736863373069429853.post-51094026913442933182010-07-20T22:51:17.026-04:002010-07-20T22:51:17.026-04:00I've had many conversations about this topic. ...I've had many conversations about this topic. Over the years, I've made some remarkably close friends online - people with whom i've shared hopes and dreams and day to day issues sometimes more easily than with my offline friends.<br /><br />but there's still nothing that matters more than seeing the friends you greet with hugs, laughing and being silly, sad, serious, and sincere in person. <br /><br />i am not ever going to be lost in the digital world 24/7. but yes, it takes too much space in my brain, and this is a wake up call to let in more sunshine.B.L. Ochmanhttp://www.whatsnextblog.comnoreply@blogger.comtag:blogger.com,1999:blog-7736863373069429853.post-58598997358630872852010-07-12T09:49:24.840-04:002010-07-12T09:49:24.840-04:00thanks for including me in this thoughtful piece -...thanks for including me in this thoughtful piece - nice to be in the company of friends i respect so highly.<br /><br />i agree that high speed access will change the world for the good, and think it can't happen soon enough!<br /><br />agree also about the job of reading every damn social media article, but i've found a lot of wisdom, amd made a lot of friends - including you- by reading them all.B.L. Ochmanhttp://www.whatsnextblog.comnoreply@blogger.comtag:blogger.com,1999:blog-7736863373069429853.post-74731733122392215922010-02-17T11:56:04.416-05:002010-02-17T11:56:04.416-05:00Amazing EB!!
Where do I get it?Amazing EB!! <br />Where do I get it?Robhttps://www.blogger.com/profile/15537011284758982134noreply@blogger.comtag:blogger.com,1999:blog-7736863373069429853.post-9566677972184089252010-02-02T10:38:20.940-05:002010-02-02T10:38:20.940-05:00You write so well EB! This is a very interesting r...You write so well EB! This is a very interesting report, and I think everyone should have a mole map in their medical chart. Where are they opening at NYU, and how much? Thanks.<br /><br />Rob :-)Robhttps://www.blogger.com/profile/15537011284758982134noreply@blogger.comtag:blogger.com,1999:blog-7736863373069429853.post-76078146983928770632009-11-08T18:19:04.096-05:002009-11-08T18:19:04.096-05:00I had the great fortune to be at that same concert...I had the great fortune to be at that same concert and can only say you captured it beautifully, EB! It's hard to articulate how fine music can move the spirit so well. And these days we can all use a little spirit moving!<br />Lisalisamcalderwoodnoreply@blogger.comtag:blogger.com,1999:blog-7736863373069429853.post-85591788917125966362009-09-15T11:34:45.110-04:002009-09-15T11:34:45.110-04:00Update: Since yesterday, Kanye had a seemingly si...Update: Since yesterday, Kanye had a seemingly sincere and emotional apology on Leno's show, Serena said "I was wrong." And no further word from Wilson. Also since then, while standing on line a Starbucks, a guy walks in, takes a canned espresso, and walks right out to his waiting buddies. Never hesitated or blinked. We all did. A dozen people standing there slack-jawed in mid-day. Will better manners help him, too??E.B. Mosshttps://www.blogger.com/profile/15828719514735927843noreply@blogger.comtag:blogger.com,1999:blog-7736863373069429853.post-56869657283902017452009-04-24T15:48:00.000-04:002009-04-24T15:48:00.000-04:00Great article, EB! So clear that MAGreen reflects...Great article, EB! So clear that MAGreen reflects your passion and values, not a marketing gimmick.Mimhttps://www.blogger.com/profile/12429186422773678967noreply@blogger.comtag:blogger.com,1999:blog-7736863373069429853.post-48349014941628531222009-03-27T17:32:00.000-04:002009-03-27T17:32:00.000-04:00Very funny and spot on. Where Marketers and Users ...Very funny and spot on. Where Marketers and Users fall down when entering this space is thinking that quantity equals quality -- and it just doesn't. The great thing about Social Media is that it is transparent. And you're right, no, I'm not interested in someone's latest trips to the WC. TMI! And I think to myself...why isn't mrskutcher following me?!Sheryl Victorhttp://www.savvystrategyonline.comnoreply@blogger.comtag:blogger.com,1999:blog-7736863373069429853.post-92178596454833607282009-03-09T23:58:00.000-04:002009-03-09T23:58:00.000-04:00This came up on my Google Search for LEED Platinum...This came up on my Google Search for LEED Platinum! The post made my day!<BR/><BR/>-Aaron<BR/>www.LEEDLoop.com<BR/>"Where Green Building Professionals Compare Notes"Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7736863373069429853.post-50972764871499694152009-02-05T09:43:00.000-05:002009-02-05T09:43:00.000-05:00Great thoughts on CNG. At my business we have rec...Great thoughts on CNG. At my business we have recently purchased 3 CNG pickup trucks. They are great to operate and certainly run, much, much cleaner. The conesion kit is a little costly, but definitely worth it if you can swing it. There are some government incentives for businesses to convert to CNG, but for the most part, business just needs to make the commitment to cleaner, sustainable fuel.<BR/><BR/>Bryan<BR/>http://businessfusionpro.comBChttps://www.blogger.com/profile/14494489947706410587noreply@blogger.comtag:blogger.com,1999:blog-7736863373069429853.post-19497831363191770602009-01-13T00:20:00.000-05:002009-01-13T00:20:00.000-05:00Thanks, Jessica. Valcent sounds great. Also, rea...Thanks, Jessica. Valcent sounds great. Also, really appreciated seeing this news about Continental's first "algae-fueled" flight, posted on your blog!:<BR/>http://cosmos.bcst.yahoo.com/up/player/popup/?rn=4226712&cl=11439311&src=newsE.B. Mosshttps://www.blogger.com/profile/15828719514735927843noreply@blogger.comtag:blogger.com,1999:blog-7736863373069429853.post-91565876830869341542009-01-12T16:56:00.000-05:002009-01-12T16:56:00.000-05:00Thank you for this posting. I would love to try an...Thank you for this posting. I would love to try and see this "Fuel" film.<BR/>I also would encourage you to come and see what Valcent is up to and its developments towards a sustainable algae fuel. Your comments would be much appreciated.<BR/>Thanks again, and hopefully see you on the blog!<BR/>http://blog.valcent.net<BR/>Jessica Brock<BR/>ValcentUnknownhttps://www.blogger.com/profile/15227918988500357235noreply@blogger.comtag:blogger.com,1999:blog-7736863373069429853.post-85858887526808938592008-12-31T13:04:00.000-05:002008-12-31T13:04:00.000-05:00OY! In an attempt to make party planning fun . . ....OY! In an attempt to make party planning fun . . .and organized . . .purpletrail.com ALMOST has it down. Evite.com has MANY MANY detractors at this point, so I used a new and highly touted service.<BR/><BR/>However, what happened to us with BOTH services and ANY kind of internet app where you have to sign in or receive info is the main problem with having too many ways to "reach out and touch someone."<BR/><BR/>Also MOST people are not yet used to the massive amounts of info that hit us when adding such interactivity to the mix. Too much clicking can be BAAAAAD.<BR/><BR/>IN THE OLDEN DAYS, yeah, like a couple of years ago, you buy invitations, and boom, ya send 'em out. NOW it's this whole sturm und drang with ads on the invites, where the heck do you click for more info, and why can't I find the list of what I can bring . . .or the invitation itself!<BR/><BR/>For the record, I had NOT forwarded to my text messages, although that would have been a GREAT idea had I thought to do it when I got the invite originally. Duh . .. <BR/><BR/>So there I sat at my computer and on my TREO on my WAY to the party even after it had started frantically searching for the EVITE in my Yahoo Bottomless Pit of an INBOX. It's not the first time I use keywords to try to find emails I KNOW I have somewhere in there and they don't show up. HMMMM, maybe it's time to reorganize my email "filing and storage system." Calling 411 for E.B.'s address solved the address problem and I was one of the first revelers!<BR/><BR/>As for the next party invitation method? I'll be turning 45 in April . . .Stay tuned . . .Anonymousnoreply@blogger.com